FAQ
WHAT SHIPPING FEES ARE THERE?
Shipping within Germany costs between €3.99 and €6.19.
Shipping within the EU costs between €7.20 and €14.49 (5 kg package)
Shipping to Great Britain / Switzerland between €7.20 and €26.90 (5 kg package)
Shipping costs outside the EU range from €7.20 to €29.99 (5 kg package)
Shipping to Russia costs between €7.20 and €30.99 (5 kg package)
Shipping to the USA costs between €27.99 and €47.99 (5 kg package)
Shipping to North Africa / Canada / Middle East / parts of Asia between €7.20 and €37.99 (5 kg package)
Shipping to China costs between €7.20 and €42.99 (5 kg package)
Shipping to the rest of the world costs between €7.20 and €45.99 (5 kg package).
IS THERE A MINIMUM ORDER VALUE?
No, there is no minimum order value at Another Comb.
WHAT PAYMENT OPTIONS DO YOU OFFER?
You can choose to pay via PayPal or credit card.
HOW CAN I PLACE AN ORDER?
You can of course order from our online shop.
HAS MY ORDER BEEN ACCEPTED?
You will receive an order confirmation from us immediately after placing your order.
HOW LONG ARE THE DELIVERY TIMES?
Delivery within Germany takes between 2 and 4 working days after receipt of order.
HOW CAN I ORDER IF I AM RARELY HOME?
You have the option to specify an alternative delivery address. If you are rarely at home, we can simply send your order to your workplace, friends, or relatives.
WHO WILL BRING ME THE GOODS?
The goods are checked before shipping, optimally packaged and sent via DHL to the specified delivery address.
If you are not home at the time of delivery, the driver will leave a note with a new delivery date and a telephone number to possibly arrange an alternative date.
HOW DOES ITEM RETURN WORK?
You can exchange or return unused goods within 14 days. If you wish to return delivered goods to us after explicitly exercising your right of withdrawal, you can find further information about your right of withdrawal here.
Information on returns can be found here .
Should you have any further questions, please contact us. We will be happy to assist you.