Refund policy
**No Sale Items.** Would you like to return your order or part of it after cancellation? Please note the following points:
**Packaging and Condition of the Goods**
Pack the items carefully. For hygienic reasons, the goods must not show any signs of use (hair, dirt, scratches, etc.) and must not have been used.
The original packaging must be undamaged.
**Returns**
You bear the direct costs of returning the goods. The package should be provided with a tracking number to ensure traceability.
**Return Address:**
Another Comb
Nayif Abdirabo
Rothmundstr. 3
80337 Munich
Germany
**Refunds**
Refunds are typically processed within 14 business days after we receive your return package via the payment method you originally used.
For more information, please see our **Cancellation Policy**. If you have any questions, please feel free to contact us.
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**Cancellation Policy**
**Right of Cancellation**
You have the right to cancel this contract within fourteen days without providing any reason.
The cancellation period is fourteen days from the day you or a third party designated by you, who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us
Another Comb
Nayif Abdirabo
Rothmundstr. 3
80337 Munich
Germany
Email: hello@anothercomb.com
with a clear statement (e.g., a letter sent by post or email) about your decision to cancel this contract. To meet the cancellation deadline, it is sufficient to send the notification before the cancellation period expires.
**Consequences of Cancellation**
If you cancel this contract, we will refund all payments received from you, including delivery costs (except additional costs resulting from a non-standard delivery method chosen by you) without delay and no later than fourteen days from the day we receive your cancellation notice.
We will use the same payment method you used for the original transaction unless explicitly agreed otherwise. You will not be charged any fees for the refund.
We may withhold the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever occurs first.
**Return of Goods:**
Another Comb
Nayif Abdirabo
Rothmundstr. 3
80337 Munich
Germany
You must return the goods without delay and no later than fourteen days from the day you inform us about the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period.
You bear the direct costs of returning the goods.
You are only liable for any loss of value if this loss is due to handling the goods in a way that is not necessary for checking their condition, properties, and functioning.
**Exceptions to the Right of Cancellation:**
The right of cancellation does not apply to:
- Goods that cannot be returned for hygienic reasons if they have already been used.
- Custom orders that are not in stock and have been specially manufactured (e.g., Wings scissors from Japan).
**Note:**
Please refer to our **Return Policy** for smooth processing of returns.
**Packaging and Condition of the Goods**
Pack the items carefully. For hygienic reasons, the goods must not show any signs of use (hair, dirt, scratches, etc.) and must not have been used.
The original packaging must be undamaged.
**Returns**
You bear the direct costs of returning the goods. The package should be provided with a tracking number to ensure traceability.
**Return Address:**
Another Comb
Nayif Abdirabo
Rothmundstr. 3
80337 Munich
Germany
**Refunds**
Refunds are typically processed within 14 business days after we receive your return package via the payment method you originally used.
For more information, please see our **Cancellation Policy**. If you have any questions, please feel free to contact us.
---
**Cancellation Policy**
**Right of Cancellation**
You have the right to cancel this contract within fourteen days without providing any reason.
The cancellation period is fourteen days from the day you or a third party designated by you, who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us
Another Comb
Nayif Abdirabo
Rothmundstr. 3
80337 Munich
Germany
Email: hello@anothercomb.com
with a clear statement (e.g., a letter sent by post or email) about your decision to cancel this contract. To meet the cancellation deadline, it is sufficient to send the notification before the cancellation period expires.
**Consequences of Cancellation**
If you cancel this contract, we will refund all payments received from you, including delivery costs (except additional costs resulting from a non-standard delivery method chosen by you) without delay and no later than fourteen days from the day we receive your cancellation notice.
We will use the same payment method you used for the original transaction unless explicitly agreed otherwise. You will not be charged any fees for the refund.
We may withhold the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever occurs first.
**Return of Goods:**
Another Comb
Nayif Abdirabo
Rothmundstr. 3
80337 Munich
Germany
You must return the goods without delay and no later than fourteen days from the day you inform us about the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period.
You bear the direct costs of returning the goods.
You are only liable for any loss of value if this loss is due to handling the goods in a way that is not necessary for checking their condition, properties, and functioning.
**Exceptions to the Right of Cancellation:**
The right of cancellation does not apply to:
- Goods that cannot be returned for hygienic reasons if they have already been used.
- Custom orders that are not in stock and have been specially manufactured (e.g., Wings scissors from Japan).
**Note:**
Please refer to our **Return Policy** for smooth processing of returns.